Shipping policy

1. ORDER PROCESSING TIME

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: Processing time is separate from shipping time.

2. SHIPPING ESTIMATES & RATES

We offer international shipping to North America and Europe. Shipping charges and estimated delivery windows for your order will be calculated and displayed at checkout.

Below are the general estimated delivery times:

  • North America (United States & Canada): 7–15 business days.

  • United Kingdom: 5–10 business days.

  • Europe (European Union countries): 7–12 business days.

Disclaimer: Delivery times are estimates only and are not guaranteed. Actual delivery dates may vary due to carrier delays, weather conditions, or customs clearance procedures.

3. CUSTOMS, DUTIES, AND TAXES (IMPORTANT)

CCE is operated from the United Kingdom. Please read the following tax and duty terms carefully based on your delivery location:

  • For Customers in the United Kingdom: Prices include applicable UK VAT. No additional customs duties will apply upon delivery.

  • For Customers in North America (USA & Canada): Orders may be subject to import duties, local taxes, or customs fees once a shipment reaches your country. CCE is not responsible for these charges; any such fees applied during or after shipping are the sole responsibility of the customer.

  • For Customers in the European Union (EU): Due to cross-border regulations, packages entering the EU from the UK may be subject to import VAT, customs duties, and handling fees levied by the destination country's customs authorities. The buyer is responsible for settling these fees to clear customs.

4. ORDER TRACKING

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active.

If you have not received your order within 20 business days of receiving your shipping confirmation email, please contact us at A01292028@outlook.com with your name and order number, and we will look into it for you.

5. SHIPPING ADDRESS ACCURACY & UNDELIVERABLE PACKAGES

It is the customer's responsibility to ensure that the shipping address entered at checkout is correct and complete. CCE is not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer.

If a package is returned to our facility as undeliverable due to an incorrect address, refusal to pay customs duties, or failure to collect the package from the local courier, the customer will be responsible for any additional shipping fees required to resend the package.

6. CONTACT INFORMATION

If you have any questions or concerns regarding the delivery of your order, please do not hesitate to contact our customer support team:

  • Brand Name: CCE

  • Customer Support Email: A01292028@outlook.com

  • Business Address: UNIT226 SECOND FLOOR CAPITAL HOUSE, 61 AMHURST ROAD, LONDON, United Kingdom